Question 1

How do I activate my license?

Accepted Answer

Open DataEngUtils → Settings (⌘,) → License → paste the key from your purchase email → Activate.

Question 2

Can I use my license offline?

Accepted Answer

Yes. After the first activation, your license works fully offline with a 7-day grace window between online checks.

Question 3

What is your refund policy?

Accepted Answer

30-day refund policy via our payment provider (Dodo Payments) or support. Refunded licenses are revoked automatically.

Question 4

What is the difference between Personal and Team?

Accepted Answer

Personal includes 1 seat (1 Mac activation). Team includes 5 seats for squads. Both include all 53 tools and one year of free updates.

Question 5

I lost my license key. How do I get it back?

Accepted Answer

Use the Resend License page and enter the email you used at checkout. You can request a resend up to 3 times per hour.

Question 6

Can I use my license on multiple Macs?

Accepted Answer

Personal licenses allow 1 activation. Team licenses allow 5 activations. Deactivate from Settings → License before moving to a new machine.

Question 7

Does DataEngUtils send my data anywhere?

Accepted Answer

No. Tools run locally on your Mac. The only network call is a weekly license ping that sends a license hash and machine ID — never your file contents or clipboard data.

Question 8

Is my Parquet or CSV data uploaded during conversion?

Accepted Answer

Never. File tools process data entirely on your machine using Polars in Rust. Nothing is uploaded to the cloud.

Question 9

Does DataEngUtils support Apple Silicon?

Accepted Answer

Yes. We ship a universal binary optimized for Apple Silicon and Intel Macs.

Question 10

How is this different from DevUtils?

Accepted Answer

DevUtils targets general developers. DataEngUtils focuses on data engineering — Parquet, CSV, dbt, warehouses, and pipelines. The apps are complementary, not identical.

Question 11

Will there be a Windows version?

Accepted Answer

macOS is our launch platform. A Windows version is on the roadmap (M13).

Question 12

How do I request a refund?

Accepted Answer

Email support within 30 days of purchase with your order email. Refunds are processed through Dodo Payments and your license key is revoked automatically.

Question 13

What happens to my license after a refund?

Accepted Answer

Your license is revoked immediately. The desktop app will detect revocation on its next weekly online check (or sooner if you verify manually).

Frequently asked questions

Purchase & license

License

Privacy & security

Product

Refunds